osu! the struggle |
- the struggle
- New top play!!!
- Whitecat is now ..?
- At least my friends believe in me
- cheri maps be like
- Paraqeet | Billain - Boogie [Edge] +HDDT 83.01% | First DT Pass
- (Unnoticed?) Merami | DragonForce - Through The Fire And Flames [Legend] (Mapped by Lesjuh) +DT, 9.82*, 87.56%, 125xMiss | Unknown UR | Best Dt Acc By 9.37%!! (300BPM STREAMS!)
- kablaze | Demetori - Genshi no Yoru ~ Ghostly Eyes [Bamboo Forest of the Lost] +HDDT (98.55%) FC #1 | First (HD)DT FC
- Paraqeet | Anne-Marie - Ciao Adios (Decoy! Remix) [extrad1881 (ar 9.5)] (ohad1881 9.85*) +HDDT 12xMiss First (HD)DT A Rank | Best Misscount by 18
- Paraqeet | t+pazolite - Call me it. (500 Tortures) [Terror] (Fort 10.2*) +HDNC | First (HD)DT Pass
- Paraqeet | Amatsuki - Chiisana Koi no Uta [Love] (Frost 10.53*) +HDDT | First (HD)DT Pass
- The osu!support system still does not function properly.
- MouseEasy changed his profile picture after 5 years.
- (Unnoticed?) Red_Pixel | xi - Last Resort [LASTING LEGACY: <Arc FinaleS>] (Mapped By Kroytz) +NF, 81.95%, 93xMiss | 147.163UR | Best non-HT Acc By 8.35%!!
- Alumetri | ONE OK ROCK - One by One [Sotarks' Rampage] +HDDT (99.09%) FC #5 | 872pp
- Paraqeet | Camellia - Enantiomorphs [Optical Isomer] (-kevincela- 9.17*) +HDDT | First (HD)DT Pass
- It can't be that hard... can it?
- Vudek | Crywolf - Eyes Half Cloesd [Remap] +HDDT (97.33%) FC #11 | 113.33 UR | Done on stream, First FC in Belarus!
- All current 1000 pp plays
- (Unnoticed?) Merami | Dragonforce - Fury Of The Storm [Expert] (Mapped by lesjuh) +DT, 7.89*, 98.40%, 4xMiss | 128.34UR | Best DT Acc By 3.65%, Beating Vaxei (300 BPM BURSTS/2009 MAPPING)
- this is real holy shit
- Aim comparaison between Vaxei and Whitecat on That Poppy - Altar [I'm Poppy]
- Paraqeet | Kobaryo - Cartoon Candy [kotachi's Intense sweets] (Charlotte 11.32*) +HDDT (405BPM) | 2nd (HD)DT Pass
- EEEEEEEEEEEEEEE has reached 300 billion ranked score, 2nd player to do it in osu!standard!!!
- I made an osu! beatmap using other maps
Posted: 30 Jul 2020 03:15 AM PDT
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Posted: 30 Jul 2020 10:24 AM PDT
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Posted: 30 Jul 2020 08:02 AM PDT
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At least my friends believe in me Posted: 30 Jul 2020 09:36 AM PDT
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Posted: 30 Jul 2020 02:47 AM PDT
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Paraqeet | Billain - Boogie [Edge] +HDDT 83.01% | First DT Pass Posted: 30 Jul 2020 10:54 AM PDT
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Posted: 30 Jul 2020 12:58 PM PDT
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Posted: 30 Jul 2020 02:32 PM PDT
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Posted: 30 Jul 2020 01:54 PM PDT
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Paraqeet | t+pazolite - Call me it. (500 Tortures) [Terror] (Fort 10.2*) +HDNC | First (HD)DT Pass Posted: 30 Jul 2020 02:07 PM PDT
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Paraqeet | Amatsuki - Chiisana Koi no Uta [Love] (Frost 10.53*) +HDDT | First (HD)DT Pass Posted: 30 Jul 2020 02:15 PM PDT
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The osu!support system still does not function properly. Posted: 30 Jul 2020 11:02 AM PDT If you're looking for the issues with [appeal-review@ppy.sh](mailto:appeal-review@ppy.sh), skip to that header. IntroductionIt's quite known that the support team isn't the best. They have been put under scrutiny several times by the community, the Whitecat,IPogonyuto),Spare situations are just to name a few. After IPogonyuto's case, an appeal review system was created to handle alleged false restrictions and unfair cases. In this post, I aim to tell my experience with osu!support before and after this change and explain what steps need to be taken to improve osu!support in general. My SituationAlmost 3 years ago (August/September/November 2017) my account was restricted. I wasn't playing very much at that time, so reading the header that false cases are resolved automatically, I decided to forget about it. In December, I came back to the game but I was still restricted. So, I emailed support asking why I was restricted. They said I was multi-accounting. Now, I had no other account that I had used to play osu! so I was very confused. My brother had introduced me to the game but I had created the name and I had played on the account only.Due to this response, I didn't play the game at all for a period of about 4 months. When I came back, I didn't remember my account details. My biggest mistake here was that I decided to create a new account instead of resetting my password. Whether or not I remembered it was against the rules, I multi-accounted but it did get auto-banned immediately. Realizing why it was auto-banned, I logged back in my original account to confirm that I was still restricted. At the end of March, I sent another appeal to osu!support including my multi-account incident but received no reply. But in their defence, I emailed from an account not actually linked to my osu! account. I still should have received an email telling me this was the wrong email address. Rejected AppealsThe next year and a half would consist of me appealing every 3-6 months with the same info worded as strongly as I could. I told them my original account, my brother's account, my multi-accounting incident as well as explaining that we live in the same household thus we have the same IP address. Along with that info, I made clear the ownership of the accounts and that I have never played on his account and vice versa. Every appeal, I would get the same email back, a copy-paste (personal email blanked out) saying my account was restricted for multi-accounting and my original account was my brother's account. Throughout this time, I tried to follow the appeal guide on the support page. I explained my account history (when I got restricted, the multi-account incident) my reason (long break + forgotten account details/account status) how I did it (N/A) and why I should be let back (I did not multi-account in the first place, I wouldn't create a multi-account ever again and the punishment for multi-accounting is restricting the multi-account and leaving the original account unrestricted. shown here yet my appeals were met with no success. Late 2019 and 2020 Appeals (Post WhiteCat)My last appeal before this time was on 7/21/2019. I submitted appeals after 3 months as well as replies to the last appeal but they all were unanswered. I got a reply on 3/23/2020. This email was different though. I had provided the same information as all the other appeals, but this time, they said my appeal was insufficient and that I was hiding my history as well as being untruthful. [appeal-review@ppy.sh](mailto:appeal-review@ppy.sh)After the appeal-review system was put into place, I wanted to guarantee that my appeal couldn't reasonably be denied. I reached out to this subreddit so I could know what would give me the best chance to be unrestricted. The general consensus was to create a live-play with both me and my brother at the same time. Thankfully, I am very lucky because my computer and my brother's computer are less than a meter apart. So I recorded the liveplay, from both our computers starting up to the end of the play. In between, I showed the task manager on both PCs, what account the PCs were logged into and the profile on the pass screen. All of that was time-stamped in the email and if that wasn't enough, I attached the replay files as well. On 6/29/2020 that email was sent out. For five days there was nothing. On 7/4/2020 my account became disabled completely. I thought that maybe they disabled my account so I wouldn't make any plays and they would finally look into my case. It was not the case. Five more days passed and nothing happened. At this point, I decided to contact @osusupport) on twitter. I was met with this reply. That being said, I decided to contact [appeal-review@ppy.sh](mailto:appeal-review@ppy.sh). This appeal, sent on 7/10/2020 was essentially this post but with some more of my rejected appeals shown. I waited for 7 days. No response. I sent a reply to ping them as stated in the automatic reply and waited longer. No response. Then I sent a second reply 5 days later, No answer. the appeal has not been handled by any human as of today. Steps to Improve SupportMy first suggestion is to improve the account restrictions support page. Currently, the page is devoid of any instructions to prove your innocence. There are no segments on innocent and false restrictions other than auto restrictions. I know that the support team is very certain with their actions but if they want to prove that they are right then there should be ample ways an innocent player can be unrestricted. My second suggestion is regarding the appeal-review email. I may have been an odd case but I feel like no one actively operates that email. My username may just be blacklisted but if it's not then 3 weeks and 3 pings should be more than enough to receive a reply. If there were too many emails and mine just got lost then it would be great to have more people taking care of that email account. My last suggestion ties into my previous two, I believe the support should look into cases further. I understand that with the player base of osu! it is anywhere from difficult to impossible to analyze each and every restriction case and appeal. But both in mine and WhiteCat's situations support provided the same response for the majority if not all of the appeals. A player should be able to prove themselves if they are accused of cheating and they should also be able to be forgiven after waiting several months. Conclusionosu!support has not become better even after several public incidents showing how inefficient they are. I have been restricted for almost 3 years and my emails that include detailed evidence have been ignored. [appeal-review@ppy.sh](mailto:appeal-review@ppy.sh) did not respond to my emails even after several replies to notify them over 3 weeks. Finally, the restrictions support does not take into account human error when providing information on how to get unrestricted. Thank you for reading this, it would be great if my emails were read and I hope my suggestions get implemented in one way or another. [link] [comments] | ||
MouseEasy changed his profile picture after 5 years. Posted: 29 Jul 2020 05:26 PM PDT
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Posted: 30 Jul 2020 12:42 PM PDT
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Alumetri | ONE OK ROCK - One by One [Sotarks' Rampage] +HDDT (99.09%) FC #5 | 872pp Posted: 30 Jul 2020 04:23 AM PDT
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Paraqeet | Camellia - Enantiomorphs [Optical Isomer] (-kevincela- 9.17*) +HDDT | First (HD)DT Pass Posted: 30 Jul 2020 02:25 PM PDT
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It can't be that hard... can it? Posted: 30 Jul 2020 12:02 PM PDT
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Posted: 30 Jul 2020 12:48 PM PDT
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Posted: 29 Jul 2020 10:31 PM PDT
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Posted: 30 Jul 2020 01:12 PM PDT
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Posted: 30 Jul 2020 03:29 PM PDT
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Aim comparaison between Vaxei and Whitecat on That Poppy - Altar [I'm Poppy] Posted: 30 Jul 2020 10:05 AM PDT
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Posted: 30 Jul 2020 04:07 PM PDT
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EEEEEEEEEEEEEEE has reached 300 billion ranked score, 2nd player to do it in osu!standard!!! Posted: 30 Jul 2020 04:02 PM PDT | ||
I made an osu! beatmap using other maps Posted: 29 Jul 2020 09:50 PM PDT
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